Refund policy
At DealZilla India, customer satisfaction is our top priority. Because our toys are thoroughly quality-tested before dispatch, we follow a transparent and fair Replacement Policy.
7-Day Replacement Policy (Damaged / Defective Items)
We offer a 7-day replacement guarantee in the rare event that your product arrives damaged, defective, or non-functional.
• You must notify us within 7 days of delivery at dealzillaindia@gmail.com with your Order ID.
• A clear photo or short unboxing video showing the defect/damage is mandatory for replacement verification.
• Once verified, our team will dispatch a brand-new replacement unit to your delivery address at zero extra cost.
Non-Returnable & Non-Refundable Situations
• Change of Mind: We do not accept returns or refunds if the customer changes their mind after dispatch/delivery.
• Physical Damage / Misuse: Items that are damaged due to customer misuse, water immersion, or dropping are not eligible for replacement.
• Missing Packaging: Items sent for replacement must retain original packaging and all inbox components.
Cancellations
Orders can be canceled within 12 hours of placing the order or before the parcel has been dispatched from our warehouse. Once dispatched, the order cannot be canceled.
Refunds (Prepaid Orders Only)
In exceptional cases where a replacement cannot be provided due to stock unavailability, a full refund will be processed back to the original payment method (Bank account/UPI) within 5 to 7 business days. For Cash on Delivery orders, replacements are issued.
Customer Support
If you face any issue with your order, please reach out to us:
• Email: dealzillaindia@gmail.com
• Business: DealZilla India